ATTENTION: You must be a female and 30+ years old to be a fit for this position

About Us: Mercatus Group is a dynamic and innovative company dedicated to delivering exceptional customer experiences. We are hiring Customer Service Agents to join our team.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Assist customers with inquiries, complaints, and technical issues.
• Provide accurate information on products and services.
• Resolve issues efficiently and escalate complex cases as needed.
• Maintain detailed records of customer interactions.
• Meet performance targets and customer satisfaction goals.

Qualifications:

• Proficiency in English (C1 level or higher).
• Excellent communication and problem-solving skills.
• Customer-focused with a positive attitude.
• Ability to work in a fast-paced environment.
• Previous customer service experience is a plus.

Work Schedule:

• Available to work morning, noon, or night shifts.

Benefits:

• Competitive salary and performance incentives.
• Comprehensive training.
• Career advancement opportunities.
• Supportive work environment.
• Health and wellness benefits.

Afati i fundit i aplikimit: 31/07/2024 11:30